Blue Square Residential

As a trusted, registered provider of both specalist supported housing and general needs accommodation, we offer high-quality, safe and well-managed homes that enable people to live independently.

Supportive, tailored housing solutions

Our specialist housing is designed for individuals with disabilities, mental health needs, and other complex requirements, delivered in partnership with care and support providers.

At the same time, our general needs properties provide secure and sustainable housing solutions. Through strong collaboration with local authorities and support organisations, we ensure that our residents have access to the right housing for their needs.

We are committed to providing the best possible service

We want to hear the view of our tenants about their homes and the service we provide.

We recognise the rights of tenants to make a complaint when we fall short of their expectations, the standards set by our regulator or our organisational values.

We view feedback and complaints as a valuable resource to help us to improve, and we are committed to excellence in everything we do. The success of our organisation depends on our ability to provide our tenants with homes that exceed expectations: we can only do this if we receive, listen and act on feedback.

How to make a complaint or give feedback

  • Email info@bluesquareresidential.com
  • Calling our tenant contact centre during office hours on 020 8912 1555
  • Speaking to your designated Housing officer
  • In writing to your support or care provider or to Blue Square Residential LTD 72-74 Chiswick High Road, W4 1SY
  • Using the Feedback and Complaints form available in all services
  • Via an authorised advocate or external support person

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